I talk a lot about the systematic programming that hijacks our amygdala and puts us in a freeze or fawn state whenever we are confronted with aggressive behaviours.  

But how do we overcome it?  How do we prevent 2am wake ups where we get stuck in an imaginary conversation peppered with "I should have said..."?

We create habit sentences. Which means we use these sentences frequently so they become second nature.   Here are some examples of habit sentences that you can add to your personal protection trusty tool kit.

When I teach SAFE WORKSPACE DE-ESCALATION STRATEGIES I am delighted by some of the habit sentences that call centre staff and receptionists use.  

​Let me know what has worked for you ?

There are strategic physical hacks that we can make habitual to dealing effectively with conflict... give these a crack and let me know what works for you.

And let work know you would love some WORKSAFE De-escalation Training to suit your works space.