Have these quips ready
I talk a lot about the systematic programming that hijacks our amygdala and puts us in a freeze or fawn state whenever we are confronted with aggressive behaviours.
But how do we overcome it? How do we prevent 2am wake ups where we get stuck in an imaginary conversation peppered with "I should have said..."?
We create habit sentences. Which means we use these sentences frequently so they become second nature. Here are some examples of habit sentences that you can add to your personal protection trusty tool kit.
When I teach SAFE WORKSPACE DE-ESCALATION STRATEGIES I am delighted by some of the habit sentences that call centre staff and receptionists use.
Let me know what has worked for you ?
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My friend and I were taught some great skills and had a lot of fun - such a serious topic but we had lots of laughs. Erin is amazing - she is warm and friendly and is really knowledgeable and experienced, I did this years ago and am glad I did it again - my friend and I are going to try and do this yearly to keep it fresh in our minds.